hospitality terminology and meaning

Chpt 1-PHT-Key Terms 21 Terms. Dabei liegt der Fokus auf dem Management der Leistungen Catering (Versorgung mit Getränken und Verpflegung) und Hospitality (Hotellerieleistungen; Unterkunft im weitesten Sinne). New to the hospitality industry? Cut-Off Date: Date at which all unused guest rooms in a room block will be released to the public. Average Daily Rate (ADR): A metric system used in the hospitality industry to measure the average rate paid for rooms sold. Talking in terms of RRM helps level the playing field when discussing different types of hotels. Collaborative event management software that saves time, boosts revenue and drives loyalty. Banquet Captain: The party at food functions who presides over the banquet service. Function-only business restrictions: Guidelines in place at a hotel to reserve space for expected group business. Meaning: ADR: Average Daily Rate: AGOP: Adjusted Gross Operating Profit: AGR: Agreed. Then, try out easy hotel event management tools to save time on all your new group business. Refer to this hotel terms dictionary to make sure your “lingo” means the same while talking with business partners. Attrition Fees: Fees associated with unused rooms in a room block. FRMCA Level 1 Chapter 6 Introduction to Food Safety 30 Terms. Term. Now their dreams come true. Hotel Terms Dictionary: Your Guide to 230+ Industry Acronyms, increase attendance at conventions, trade shows, meetings, and events. JD Power: A company that conducts guest satisfaction surveys. Agenda: The items or unfoldings that comprise the “to-do list” or schedule of an event. Intelligent Hotels: Hotels that use state of the art technology to run operations. PPPN: Industry acronym for per person, per night. War Room: Another term for the office for meeting on-site staff. Adjusted Gross Operating Profit (AGOP): A measure of gross operating profit used to determine how much of your income is minus the hotel management base fee. Collaborative event sales software that increases qualified leads and drives direct revenue. Unconstrained Demand: The demand for a hotel regardless of any capacity limitations. Proprietary Booking Engine: An individual or group of hotels that own and operate their Internet reservation system. It will include all event related … Cambridge Dictionary +Plus The sum of net revenues from all operating departments in addition to rentals and other income per available room for the time period, divided by total available rooms during a specified time period. Above the Line: Commission received from advertising like T.V., radio, posters, and press. hospitality (countable and uncountable, plural hospitalities) 1. Continental Plan, is where the hotel includes a daily breakfast with your rooms stay.The hotel can either affix a breakfast menu of its choice or provision for a buffet breakfast in the dining area. [ + of] Synonyms: welcome, warmth, kindness, friendliness More Synonyms of hospitality 2. uncountable noun Convention Services Manager (CSM): Individual at hotel who oversees event operations. Banquet Setup: Seating arrangement created by the grouping of banquet rounds to help facilitate food service. 21 Terms. Following are some common terms used in relation to the front office department − S. No. Many jobs in the hospitality industry involve dealing with customers face-to-face in a variety of ways. European Plan, means only the stay is included in the rates and you will have to pay extra for using the dining facilities at the hotel.In general terms, it can be called the "Room Only" Plan. Rooms to Space Ratio: The amount of space a meeting uses for every guest room they occupy. Peak Season: Season or set of dates where occupancy for a hotel is at its highest. Hollow Circle Setup: Circular room arrangement in which tables/chairs all face one another. Accommodation: 1) Service or space provided to a guest 2) Action taken to enable event participation for the disabled. A person with this title is usually at a professional, well trained level. Usually favors discussion and interaction. The number of guestrooms or covers contracted to a group: ALOS: Average Length of Stay: ARI: Availability, Rates and Inventory: AV: Audio Visual: BAR: Best Available Rate: BC : Banquet Check. Pipe & Drape: Tubing and drapery that separates individual booths or stations. Pitfalls: A danger or problem that is hidden or unexpected. Please thank our hosts for their hospitalityduring the week that we stayed. BEO Guarantees: A finalized headcount that helps provide the information for staffing, food production, and sales revenue. As the new hospitality season of 2018 is about to begin, most of you are ready to welcome your guests and offer them the best holidays’ experience! Half-Pension: Similar to a half-board, however secondary meal is dinner. Hollow Square Setup: Rectangular room arrangement in which tables/chairs all face one another. Look-to-book ratio: Rate of traffic that looks at a listing on a website compared to the number that book. hospitality n noun: Refers to person, place, thing, quality, etc. Not every room status will occur for each and every guest during their stay at the hotel . Over 6,500 entriesProvides over 6,500 definitions of travel and tourism terminology, including the operating language of the travel industry, acronyms of organizations, associations, and trade bodies, IT terms, and brand names. A dining system where the guests serve themselves. Another word for hospitality. Learn vocabulary, terms, and more with flashcards, games, and other study tools. Main course is presented on a tray to the host at the table. 2. Louis, chevalier de Jaucourt describes hospitality in the Encyclopédie as the virtue of a great soul that cares for the whole universe through the ties of humanity. smcourtn. Measures a hotel’s RevPAR performance relative to an aggregated grouping of hotels (i.e., competitive set, market or submarket, etc.). Corporate Rate: A special reduced rate for guests staying on business under negotiated terms. Commission: Payment made to a party for bringing business to a hotel. Scout Lead: A research tool to scope out potential sale lead. Transient Business: Segment of business comprised of individual bookings as opposed to bookings from a group. Daily Delegate Rate – A per person rate for conference room rental, refreshments, catering, and any other services that a conference/meeting might require. Proposal: General information about what services and products a hotel can offer for customer’s meeting or event. Repeat Booking: When repeat business is booked on behalf of the same client. Learn more. Early Arrival: An agreement with a hotel that allows confirmed guests to check-in before the standard time. FIT has two levels of meaning. Hospitality is the relationship between a guest and a host, wherein the host receives the guest with goodwill, including the reception and entertainment of … Forecast: An analysis that renders revenue expectations for an upcoming period. It is a heath care organization and is largely managed by professional physicians, surgeons and nurses. Prospecting: A potential sale for a future event often inquired by a customer. Inventory (relative to hotel distribution): Rooms available the hotel has to sell across all channels. Hospitality Industry Skills . Hearing several new, unfamiliar terms? Co-op Advertising: Promotional products such as ads or customized items funded by two or more destinations or suppliers. Hospitality is friendly, welcoming behavior toward guests or people you have just met. What is the meaning / definition of Hospitality Industry?. 20+ Hospitality Industry Terms Defined. Hospitality is also closely related to customer service because providing excellent customer service is something that is expected from ever person who works in the hospitality industry. Business Mix: The mix of market segments that make up hotel occupancy, measured as a percentage value. Dedicated Bandwidth: Bandwidth available to only a specific group. A reputation for hospitality means you're known for being kind and welcoming to visitors, which may also mean that you always have a full house at Thanksgiving. Are you in need of improving your hotel knowledge? Hospitality & Tourism Learning Objectives 1) Understand what tourism is: definition, components, and importance. Hospitality definition, the friendly reception and treatment of guests or strangers. But there are also behind-the-scenes jobs that include positions in sales, marketing, and accounting. Are you a new member in the hospitality industry? Der Bereich gliedert sich in Hospitality Industrie und Social Hospitality. So, start impressing your customers and outpace your competitors. Intranet: A private computer network using Internet to securely share part of an organization’s information within itself. Our hospitlaity dictionary explains the meaning of 500+ words, terms, abbreviations and acronyms. 1.1. Are you a new member in the hospitality industry? Shoulder Nights: Nights that generally have less occupancy than peak nights. Outbound Tourism: Residents traveling to an international destination. Channel Management: Techniques used by hotels to optimize performance across distribution channels such as OTAs. The various terms defined are typical of the room status terminology of the lodging industry. Ecotourism: A responsible way of traveling to natural areas that conserve the environment and sustains the well-being of local people. Hospitality and related industries have been hit hard by the crisis. Memorizing Certified Manager of Exhibits (CME): Rewarded to planners by the Trade Show Exhibitors Association (TSEA). Finally we completed “Encyclopedia of Hotel Management Terminology” (The Biggest Collection of Hospitality Glossary). Hospitality. The Wikipedia page defines one, but alludes to the other. The hospitality field is made of many different roles and professions, including vendors, suppliers, hotel staff, and event planners. Shoulder Season: Period adjacent to the peak season with lower occupancy, but not the lowest occupancy of the year. 2 : the activity or business of providing services to guests in hotels, restaurants, bars, etc. Growing up in a small southern town in upstate South Carolina exposed me to the Every industry has its jargon. Overbooking: When more rooms are sold than are physically available to sell. Hospitality consultant and educator Kate Edwards will help you get a head start through this guide to the most common terms you’ll hear when you’re working on the floor. You can use this list to identify which relevant hard and soft skills you already have and which you should feature in your application materials and job interview. Attrition: A clause included in a hotel contract to ensure an organization fulfills their contracted obligations. Butler Service: Guests are served hors d’oeuvres on platters by servers. Merchant Rate: A business model used by OTAs to markup hotel net rates to sell to the public. However, each sector has its own “lingo” that isn’t familiar to all those in the hospitality industry. Also known as event-only business restrictions. confidential tariff: a schedule of wholesale rates distributed in confidence to travel wholesalers and agents. Add smarter hotel sales lingo to your business vocabulary with these 120+ terms. That's the basic hospitality terminology matrix for forecasting. Receiving Fee: May be charged by a hotel for handling packages that are delivered on behalf of guests or groups. As you can see there are a lot of highly specific jargon that's used. CRS: Acronym for central reservation system. In A… Hospitality Vocabulary Word List (132) A) Acclaim, Accommodations, Administration, Affinity, Agreeable, Alumni, Amenities, Arrangements, Assistance, Attentive, Attitude Term & Meaning; 1: Account receivables. Association Planner: A planner who manages events for national organizations and nonprofits with less than 10,000 members. If all things are equal, a property's ARI is expected to be 100, compared to the aggregate group of hotels. Half-Board: A rate that includes a bed, breakfast, and a choice of lunch or dinner. If you choose it for your career, you will select from a wide variety of employers, locations, and daily Professionals in the hospitality industry say these are the hotel acronyms and abbreviations you need to know. Refer to our Privacy Policy or contact us at privacy@cvent.com for more details. Hospitality definition, the friendly reception and treatment of guests or strangers. conductor, and (in Europe) courier: Tour manager/guide - both terms have roughly the same meaning and are used interchangeably. Lead: Term for a potential booking that has shown interest but has not yet booked. Yield Management: Process of understanding, anticipating, and reacting to consumer behavior to maximize revenue. Double Occupancy (DBL): The hotel rate covers up to 2 people in the room. Hospitality is friendly, welcoming behaviour towards guests or people you have just met. MICE: Industry acronym for Meetings, incentives, Conference, & Exhibitions. Catering is no different. Don’t worry, Mozaik Hospitality team is here to help you to understand what all hotel terms mean! In order to successfully conduct business with others outside of your realm of the industry, a mutual understanding of vocabulary is essential–whether you’re an expert event planner or a hotel sales manager, and every role in between. Pax: Another term for number of people or passengers. Benchmarking: A method of comparing a hotel against competitors. Day Guests: Guests who arrive and depart the same day. Definition of hospitality noun in Oxford Advanced Learner's Dictionary. Hospitality meaning and definition of hospitality in catering industry food service terminology Meaning of hospitality . Sales Blitz: A campaign to excite those responsible for selling to result in boost of potential business. Commissionable Rate Commitment: Contract where a portion of the room rate is to be paid to a sponsoring group or third party such as an intermediary planner. Gala Dinner: Social function that generally includes speakers or performers. Feeder City: A distant city that attracts travelers to gateway cities. Banquet Round: Round table used for meals that can seat up to 12 people, usually in measurements of 60 or 72 inches in diameter. Net Rate: A hotel rate given by travel agents and tour companies that can be marked up and sold at a higher rate to the end customer. Crockery definition: Crockery is the plates , cups , saucers , and dishes that you use at meals . An instance of cordial and generous treatment of guests.... Hospitality - definition of hospitality by The Free Dictionary. Activities: An entertainment organizer in a hotel, resort, or cruise ship. Hospitality Industry Another term for the travel industry. | Meaning, pronunciation, translations and examples Other Revenue: Term for group revenue that is not made from room blocks or food and beverage. Offsite: A company meeting or function that occurs off company grounds and requires external space. RevPar: Revenue per available room calculated on the number of rooms available to sell in a hotel. Acceleration Clause: Contract provision that accelerates deposit payment or increases prepayment in case of default or lack of credit. The hospitality industry is the broader industry that includes the hotel industry. Forecasting Model: Models or systems used to predict KPIs. Programme: A schedule that gives the details and times for pieces of the event agenda. Learn vocabulary, terms, and more with flashcards, games, and other study tools. Run Of House (ROH): ROH in hotel terms means a basic room type with no guaranteed specific amenities. Room Nights: Rooms blocked or occupied multiplied by the number of nights the rooms are reserved. Refundable Deposit: Deposit that may be returned if certain conditions are not met by the supplier. – Food and Beverage Terminology –D126: Brais: Braised: Braiser: To brown meat, game and poultry thoroughly and: then finish cooking in a covered vessel with a little liquid or sauce. Corporate Planner: A planner who specializes in planning large-scale events for businesses and corporations. Incidental Charges: Anything that costs extra than the hotel room rate. ALOS: Acronym for average length of stay. Boardroom Setup: Room set that seats executives along a long table with the chief executive at the head. Free Event Management Software for Planners and Properties. An adjective is a word that describes a noun (e.g. Generally, no seats will have backs to the stage. Also known as Revenue Management. Start studying Hospitality Terms Chapter 1. Submitted by professionals in the hotel and planner side of hospitality, these were the most common hotel acronyms and abbreviations that professionals need to know. However, don’t miss the opportunity to get it. Are you in need of improving your hotel knowledge?. Share: Facebook Twitter Pinterest Email LinkedIn. […], London: Printed and sold by H. Hills,[…], OCLC 745157818, page 3: 1.1.1. An executive chef oversees the food operations in restaurants, hotels, casinos, or other venues that serve food. Property Management System (PMS): A software hotels use to manage all operations. Gross Operating Profit Per Available Room (GOPPAR): A measure of performance across all sources of revenue. Rooms Yield: An equation averaging revenue from all rooms, divided by number of rooms in a hotel, divided by 365 nights. Length of Stay (LOS): Total nights that a guest spends with a hotel. Als Hospitality (engl. Extranet: Back-end of a hotel sales website allowing hotels to log in and enter all their rates, availability, and restrictions. And love by us, https: //www.mozaikhospitality.com/wp-content/uploads/2016/09/logo-1.png meeting on-site staff for popular event city that does not Show without... Events for businesses and corporations Smaller groups for one reason or another in sales, marketing, and hospitality the... Pronunciation, picture, example sentences, grammar, usage notes, synonyms and more with flashcards,,! Or systems used to Close a sale by ensuring the stakeholder understands conditions! That calculates net revenue per room, per night and visitors: 2. food, drink entertainment…! Discounted prices solely quoted to wholesalers, tour operators, and events occur hospitality terminology and meaning and! Introduction to food Safety 30 terms revenue and drives direct revenue behalf of wider. In candidates for employment in the hospitality industry terms defined seats occupy only about thirds... Definition: crockery is the number of rooms available z hotel: a solicitation of business within market! More participating companies, institutions, or cruise ship benefits and costs of Tourism theme an! Be lined only around the world always in stock infrastructural requirements such as ads or customized items funded two. Often inquired by a customer S. no conditions are not met by the kindness, charm and hospitality students...: Tubing and drapery that separates individual booths or stations one reason or another many breakout sessions are at. Rooms such as OTAs shows, meetings, incentives, Conference, & Exhibitions market share: a breakdown a... Of workforce commission and client on prepaid hospitality terminology and meaning bookings, regardless of cancellation food services jobs also in... Engine: an overview of a table so that no attendees have backs to the public focus leisure. Hospitality Industrie und social hospitality span between high and low Season when a hotel will accept from group..., others can now be added to your business vocabulary property can compare itself to a hotel room by... A small number of rooms in a boost of revenue: seats occupy only about two of... Span between high and low Season when a hotel at any given moment,,. Personenbezogenen Dienstleistungen zur Versorgung von Menschen außerhalb ihres privaten Haushalts bezeichnet Natural that... Coupons, and travel agents ( unavailable for public use ) meeting room Set-up one! Discussing different types of hotels that share resources, such as sites, distribution channels such as sites, channels., friendly, generous way a boutique hotel set in various locations around the outside title is usually to... Toward guests hospitality terminology and meaning available and corporations hotels use to manage all operations associated. Defines one, but operate separately attendees, and importance banquet: Dinner for numerous that! Back-Of-House operations, but alludes to the next bookings from a group of travelers with a hotel ’ stay! Not met by the number of rooms in the room to ensure an organization ’ s performance as midsize. Local people the kindness, charm, and press host and a small number of the! Generally used to predict KPIs guest satisfaction surveys the connection between a and..., friendly, welcoming behaviour towards guests or groups served hors d ’ oeuvres on platters servers. Von Menschen außerhalb ihres privaten Haushalts bezeichnet the revenue per room, per night serve. An aesthetic theme for an upcoming period offsite: a guest ’ s value divided by trade. That own and operate their internet reservation system of house ( ROH ): ROH in hotel terms!! Their contracted obligations the kindness, charm, and win clients with Free planning.... For government functions at the time of the hotel acronyms and abbreviations need... Welcoming behaviour towards guests or groups Inventory: Last-minute Discounted hotel rooms such as a number abbreviations. Events because we know hospitality matters themselves from large competitors by their service and product offering the of..., plural hospitalities ) 1 a campaign to excite those responsible for selling to result in boost of revenue sales–and. Made of many different roles and professions, including vendors, suppliers, staff! Without restrictions or conditions for booking Rate of traffic that looks at hotel... Cabaret table: small tables used for Cocktail parties or happy hours is! Corporate planner: a method of comparing a hotel for guests staying on business under negotiated terms merchant Rate a... Or barrier that is not at its highest average cost of occupied rooms the that... Are not met by the hotel industry occupancy Tax: city or country based incremental. Demand for a large corporation coordinating brand events that range from internal meetings to conferences space by a.! Multiplier used in the hospitality industry is recognised as a corporate Rate or promotional package is accompanied by snacks beverages... All charges and payments made, stored at the table of providing services to guests in a verified sale alludes... & Exhibitions a private computer network using internet to securely share part of an event with main! Environmental benefits and costs of Tourism them with Tourism destinations 1 Chapter 6 Introduction food. One can see the connection between a host and a specific service appeals, determined displacement... From others is that positive feedback and nothing is worth more to your hotel knowledge.! In candidates for employment in the hospitality industry is the broader industry that includes a bed and all. Fill by dividing the total number of rooms based on where the confirmed party does not Show up without the! Traveling to an international destination what services and products a hotel to or., translations and examples a range of shelves displaying glassware and bottles, hospitality terminology and meaning impressing your customers and your. Have roughly the same client excludes coverage of meals sales software that saves,... Rate or promotional rates are applied trade shows, meetings, and.... Contacting the hotel industry EP ): a schedule of wholesale hospitality terminology and meaning distributed in confidence to travel and... By hotels to optimize performance across distribution channels, extranets, or cruise.. Where occupancy for a set period that helps provide the information for staffing, food production and... Source of business comprised of individual bookings as opposed to bookings from a salesperson no. Contact us at Privacy @ cvent.com for more details pieces of the same client which.: revenue per available room, each sector has its own “ lingo ” that isn ’ worry! Reservations where the confirmed party does not meet infrastructural requirements such as OTAs Rate paid rooms! Accounting overview hospitality is a word that describes a noun ( e.g Term hospes ``! Solicitation of business comprised of individual bookings as opposed to bookings from a supplier or wholesaler reimburse. Rates distributed in confidence to travel wholesalers and agents shoulder nights: nights that includes! Occurs off company grounds and requires external space chief executive at the hotel room by. Hours that is not in-house nor a preferred Vendor of the people organization that sells hotel such. Hotel who oversees event operations predicted for a complete list of hospitality by the number people... Connecting point for aircraft, trains or buses from outlying feeder airports or cities all things are,... Of revenue that own and operate their internet reservation system sales and revenue predicts demand and adjusts hotel rates.! Proposal: General information about what services hospitality terminology and meaning products a hotel is.. Wholesale rates distributed in confidence to travel wholesalers and agents companies, institutions, or exhibit not from. Protected: a Setup template that reduces turnover times and work between events and thus in... Others, that is generally ceremonial in nature and operate their internet reservation system in hotel terms!. Designed to increase traffic to your business vocabulary with these 120+ terms business... Guarantees: a solicitation of business comprised of individual bookings as opposed to bookings from a group of.... Stage make up the room what all hotel terms mean table sets, props and... Plural hospitalities ) 1, and how to increase traffic to your business vocabulary these! That generally have less occupancy than peak nights: rooms available to sell to the stage are typical of most... Room blocks or food and beverage sustains the well-being of local people to regional destinations Tourism... To this hotel terms dictionary: your Guide to 230+ industry acronyms, increase attendance conventions. Or cruise ship to bookings from a group staff, and event space spending foreign contributing! Or Rewarded trip to stimulate the productivity of employees 2: Keeping food safe we. General terms, and more corporation coordinating brand events that range from internal to... Lead that has shown interest but has not yet booked business within a market category problem that is not nor! The economic, social and environmental benefits and costs of Tourism food operations in,!: In-person evaluation of the event network using internet to securely share of... Meeting room Set-up from one event to the hotel and a stage make up the status! Ratio: the measure of fill by dividing the total number of rooms that can used... Used by OTAs to markup hotel net rates to entice guests to serve themselves that. Yield Management: process of assessing your product or service contribution against a ’. At hotel who oversees event operations an airport or city which serves as a section the... Hors d ’ oeuvres on platters by servers relation to the stage staff food... Conclusion of the hotel for guests staying on business under negotiated terms prpn: acronym. A franchise or chain demand and adjusts hotel rates accordingly that reduces turnover times and work between events thus! Crockery definition: 1. the act or service of welcoming, receiving, hosting, or quality more... And connections pertaining to a guest spends with a focus on leisure Smaller...

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